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Had a call from us?

At Policy Link we work with leading insurance brokers and providers to call customers on their behalf before transferring you to them to effectively handle the call.

How we receive your information

When working with insurance brokers and providers from other industries, we receive information in a variety of ways. Below details the most popular ways in which we work with our partners. 

  1. Insurance Providers – Sometimes insurance providers send us data that they wish to be called as part of their latest campaigns. It could be that they were the cheapest price quoted on a comparison site, that you asked for a quote previously and they want to offer you a quote again, or that they feel that they can offer you a different product.

  2. or Flash Compare – is one of our registered trading styles and we use this to generate leads for insurance products. Flash Compare is a site that we use to generate energy leads. We advertise on social media and on search engines to market to people who are looking for assistance with their individual or business needs.

  3. Affiliates – We have a network of affiliates who all specialize in generating leads for us. Each of their websites have been reviewed for compliance with relevant regulations to ensure that it is not mis-leading to you. When they take your information, it is fed directly into our system to call you.

Are we allowed to call you?

The short answer here is yes. 


Firstly, we are regulated by the Financial Conduct Authority to help with the insurance distribution process and have contracts with all of the brokers and providers we work with that cover topics such as Data Protection, and the way in which we will handle your information.

Secondly, we do not cold call people who have not opted in and given express permission for a call. Any call you receive from Policy Link will be due to permissions you have given previously, either online or when speaking to someone about your insurance or energy previously.

No longer happy with us contacting you?

If you don’t want us to contact you, firstly please feel free to tell us on the call and our agent will place a submission to have you removed from the database.

If you have had a missed call from us, and want to stop us from calling you again, email us on and ask us to remove your details. Make sure you give us your phone number so we can match you with our system. We aim to handle these enquiries within 2 working days.

Please note: If you opt-in to another campaign either online or via another provider and they send us your data to call in the future, Policy Link will still call you. Each campaign we work on is handled separately with each of our partners.

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